What's a Behavioral Interview?
A Behavioral Interview is a structured process where those interviewed are asked to describe a situation they've experienced related to the skill in question (i.e. customer service). Answers to behavior-based questions offer past experiences and behaviors you displayed that demonstrate how you respond to given circumstances. All interviewed are asked the same questions. Many employers, including Mayo Clinic, use Behavioral Interviews for many or all of their interviews.
The SHARE Model® allows you a quick and easy way to thoroughly answer each question. Consider each interview question an opportunity to share a different chapter of your career story by highlighting specific times you demonstrated each skill or ability. This method allows you to tell your story with ease in a captivating and memorable way.
S Describe a specific Situation
H Identify Hindrances or Challenges
A Explain the Action that you took
R Discuss the Results or outcome
E Evaluate or summarize what you learned
Practice answering behavior-based questions using the SHARE Model ®
Example Topics Communication/interpersonal skills, high quality service, teamwork, innovation, problem-solving, conflict management.
Example Question Describe a time you delivered service to a person in a way that clearly highlighted your care and concern for the person.