Career Awareness


Emergency Medical Dispatcher

 Daily Tasks
Emergency Medical Dispatchers (EMD) facilitate transports by air or ground ambulance. In many communities served, the Emergency Communications Center (ECC) deploys the medical response for 911 calls and provides instructions to the caller on what to do until the ambulance arrives. The ECC provides 24-hour dispatching for Basic Life Support, Advance Life Support and Critical Care transportation. The center handles about 300 service calls per day. ECC works primarily with medical professionals, emergency first responders, fire departments, law enforcement and others who arrange patient transports. ECC is part of Medical Transport, an integrated system of medical care and transportation, that also includes ambulance, air ambulance and emergency helicopters. 
Excellent multitasking, typing and communication skills. Adjust to rapidly changing environment. Analytical and problem-solving skills.
 Work Setting
Emergency communications call center
 Work Hours
Variable schedule including day, nights, evenings, weekends
  • High School Diploma/GED
  • Current certified Emergency Medical Responder (EMR) or Emergency Medical Technician (EMT) or Paramedic Certification (NREMT-B or NREMT-P)
  • Current Emergency Medical Dispatch (EMD) Certification or will obtain within 3 months
  • Current certification in CPR

    EMD Certification Process

    National Academy of Emergency Dispatch

  • Meet education and certification requirements
  • Basic computer skills
  • Knowledge of phone/radio communications
  • Field experience in Emergency Medical Services
 Recommended High School Classes
College prep, computer applications, health sciences, advanced biology, advanced chemistry, advanced math, psychology, communication