Proton Beam Therapy: What does a Patient Experience Coordinator do? Nancy Heinzelman, Patient Experience Coordinator, shares her career journey, role and knack for collaborating with patients, families and caregivers to ensure the best possible experience.
Can over-thinking really contribute to failure? Wait!! Don't think about the answer too much. Lorna Ross, Service Designer for the Center of Innovation, shares how simplicity and listening contributed to a solution that reduced anxiety for patients and positively effected the experience and delivery of health care.