Jolene Swanson, Certified Nurse Practitioner (C.N.P.) at Mayo Clinic Health System, describes how she went from a Nursing Assistant in high school to a Certified Nurse Practitioner and her approach to providing the best patient care possible.
Can over-thinking really contribute to failure? Wait!! Don't think about the answer too much. Lorna Ross, Service Designer for the Center of Innovation, shares how simplicity and listening contributed to a solution that reduced anxiety for patients and positively effected the experience and delivery of health care.